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Substitution Policy
With Floral India’s mission attributed towards nurturing your bond with your dear one, we strive to accomplish customer satisfaction via the best services & products in our capacity. However, in a rare situation – unforeseen circumstances or logistical constraints may lead us to substituting your order for another product of a higher value in the same category.
Having been given the opportunity of being instrumental in your gesture of love towards a dear one, we at Floral India appreciate your trust in us. As our promise to uphold that trust, our in-house team & delivery partners will always go an extra mile to put a smile on your face & fill your heart with love.
With the current health & political scenario, logistical movement has been marred, therefore, to accomplish our collective effort of putting a smile on your loved ones face, we have listed the scarcely possible product substitution situations.
FLOWERS
The bloom of fresh flowers fills your loved ones day with positivity and a smile on their face. Bouquets are perishable, and therefore, we at Floral India strive to deliver your desired flowers. However, under unforeseen circumstances like unavailability of the same flower, variation in shade or unavailability of a fresh bunch of the ordered flowers, Floral India reserves the right to replace the same with flowers of same or higher value(Floral India’s substitution policy). Such a measure will be taken only to ensure ‘on time’ delivery.
Incase of unavailability of the recipient at the given address or recipient unwilling to accept the order, the order will be considered delivered from our end and will not be substituted. For perishable products like flowers, one attempt at delivery will be made.
Cakes
Cakes are celebratory and mark milestones & special occasions in your life. Therefore, we at Floral India endeavour to whip it with utmost love & warmth. Cake flavours are a personal choice, we ensure sticking to the Flavour chosen by you. However,in rare situations, the icing & topping that surfaces the cake may vary depending on availability.
To get any changes incorporated in your chosen Flavour or icing make sure to contact us a minimum of 24 hours prior to the date of delivery.
Incase of unavailability of the recipient at the given address or recipient unwilling to accept the order, the order will be considered delivered from our end and will not be substituted. For perishable products like cakes, one attempt at delivery will be made.
Gift Hampers
An assortment of favourites is possibly the best gift for your loved one. We at Floral India feature different categories of Gift Hampers. Since gift hampers carry a mix of different products, Floral India reserves the right to substitute perishables like Chocolates etc with alternate Chocolates of the same or higher value. The semi or non-perishables featuring in the hamper would however be delivered as mentioned on the order page.
Incase of unavailability of the recipient at the given address or recipient unwilling to accept the order, the order will be considered delivered from our end and will not be substituted.
CHOCOLATES
We strive to add sweetness to your relationship with the most loved & ordered product – Chocolates. We will provide the widest range of chocolates for you to pick from & your loved one to indulge in. We will deliver the chocolate/chocolate gift box/hamper that is ordered, however, in a rare situation of unavailability, Floral India reserves the right to deliver an alternate brand of a chocolate hamper of the same or higher value.
Incase of unavailability of the recipient at the given address or recipient unwilling to accept the order, the order will be considered delivered from our end and will not be substituted. A single attempt at delivery will be made.
NOTE:
Floral India reserves the right to cancel any given order within 12 hours of the time of the order being placed.
