refund policy
We are committed to delivering quality products and ensuring a seamless experience.
Return Policy
Due to the nature of our products, we generally do not accept returns for:
- Fresh flowers
- Cakes & Chocolates
- Gourmet items
- Plants
- Fresh food products
- Personalized gifts
Refund & Replacement
If there is an issue with your order, please notify us within 2 hours of delivery by sharing your order number along with clear photographs of the product.
Depending on the circumstances, Floral India may, at its sole discretion:
- Arrange a replacement product.
- Issue a partial or full refund.
- Offer store credit for a future purchase.
Refunds May Be Considered If:
- The wrong product was delivered.
- The product was significantly damaged during transit.
- The delivered product differs substantially from the confirmed order.
- The order could not be delivered due to reasons solely attributable to Floral India.
Refunds Will Not Be Issued If:
Refund requests cannot be accepted in the following situations:
- Incorrect or incomplete delivery address provided.
- Recipient unavailable or delivery refused.
- Repeated unsuccessful delivery attempts.
- Minor variations due to seasonal availability.
- Product substitutions made with items of equal or higher value.
- Delay caused by events beyond our reasonable control (weather, customs, etc.).
- Customer change of mind after the order has been prepared.
Additional Policies
Flower & Product Substitutions
Flowers are seasonal and naturally vary in colour, size, and availability.
To maintain delivery commitments, Floral India reserves the right to substitute flowers, containers, wrapping materials, decorative accessories, cakes, or gift items with products of equal or greater value while preserving the overall style, quality, and colour theme whenever possible.
Delivery of Perishable Products
Flowers, cakes, and other perishable items are delivered fresh and are generally attempted only once.
If delivery cannot be completed because:
- the recipient is unavailable,
- the address is incorrect,
- the premises are closed,
- delivery is refused, or
- no authorized person is available to receive the order,
the order will be considered fulfilled and will not be eligible for cancellation, return, or refund.
International Orders
For international flower and gift delivery, Floral India works with trusted local florist partners worldwide.
Product availability, flower varieties, packaging, and presentation may vary depending on the destination country and local market conditions.
Refunds cannot be issued for reasonable regional substitutions that maintain the overall value and quality of the order.
Refund Processing
Where a refund is approved, it will be processed using the original payment method.
Refund timelines depend on your payment provider or financial institution and may typically take 5–10 business days after approval.
Contact Customer Support
If you have any questions regarding cancellations, returns, refunds, or replacements, please contact our team. Please include your order number, delivery date, and supporting photographs.
