refund-policy
This page governs product expectations, damages, complaints, and product replacements.
Product Representation
Flowers are natural products; therefore, the delivered item may vary marginally from the display image. Bouquets may be delivered fully bloomed or semi-bloomed to ensure maximum freshness and longevity.
Damaged or Impaired Products
If a product arrives damaged despite our strict quality checks, please contact us immediately through our Chatbot or live chat.
Strict 30-Minute Requirement
You must share an image of the damaged product via email, SMS, or our customer care chatbot within 30 minutes of delivery to qualify for an exchange or return.
Partial Order Damage
If your order contains multiple products and only one arrives damaged, only the individual cart value of that specific damaged item will be considered for a refund or exchange.
Refund Eligibility
Products are inherently non-refundable and non-exchangeable unless they arrive damaged and are reported within the 30-minute window. Valid complaints that comply with our official Refund Policy will have their refund processed promptly.
Substitution Policy
Orders placed over 48 hours in advance:
If a specific flower or color (e.g., Pink Lilies) is unavailable within a 5km radius of your delivery pincode, a dedicated executive will contact you via phone, email, WhatsApp, or SMS to seek permission for a close substitute.
Orders placed under 48 hours from delivery:
If time does not permit manual coordination, Floral India reserves the right to incorporate minor changes to accessory detailing or substitute the product with an item of equal or higher value.