Terms & Conditions

Welcome to Floral India. These Terms & Conditions govern your use of our website and the purchase of flowers, cakes, gift hampers, plants, personalized gifts, and other products and services offered by Floral India.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

1. About Floral India

Floral India is a global floral and gifting company offering domestic and international flower delivery, cake delivery, gift hampers, personalized gifts, corporate gifting solutions, and related services through its website, email, telephone, and authorized business partners.

2. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Refund Policy, Shipping & Delivery Policy, and any additional policies published on our website.

3. Products & Services

Floral India offers:

• Fresh flower bouquets
• Floral arrangements
• Cakes & Premium gift hampers
• Plants & Personalized gifts
• Corporate gifting & Flower subscriptions
• International flower and gift delivery

All products are subject to availability.

4. Product Images & Descriptions

We make every effort to ensure that product photographs and descriptions accurately represent the final product. However, because flowers are natural, seasonal, and handcrafted, slight variations may occur in flower varieties, colours, wrapping, packaging, decorative accessories, arrangement style, size, and dimensions.

These variations do not constitute defects.

If a specific flower or gift item is unavailable due to seasonal or regional availability, Floral India reserves the right to substitute it with a product of equal or greater value while maintaining the overall design, quality, and colour theme.

5. Pricing

All prices displayed on the website are subject to change without prior notice. Prices may vary depending on delivery location, seasonal flower availability, festivals, currency fluctuations, taxes, import duties, and logistics costs.

The price applicable at the time an order is confirmed shall be considered final.

6. Payments

We accept payments through secure payment gateways and other approved payment methods. Floral India does not store your complete payment card details.

Orders are processed only after successful payment confirmation unless otherwise agreed for approved corporate accounts.

7. International Orders

Floral India proudly delivers flowers and gifts worldwide through trusted florist and logistics partners. For international deliveries:

• Customs regulations vary by country.
• Certain products may not be permitted in some destinations.
• Local taxes, customs duties or import charges are the responsibility of the recipient unless otherwise specified.

Floral India is not responsible for delays caused by customs clearance, government authorities, weather conditions, airline disruptions, or circumstances beyond our control.

8. Delivery Policy

We strive to deliver every order on the requested date and within the selected delivery window wherever possible. Delivery times may vary depending on destination, local weather, traffic conditions, public holidays, regional restrictions, and force majeure events.

For perishable products such as flowers and cakes, delivery is generally attempted once. If delivery cannot be completed because the recipient is unavailable, the address is incorrect or incomplete, access to the premises is restricted, the recipient refuses delivery, or no authorized person is available to accept the order, the order may be considered fulfilled and no refund or replacement may be applicable.

9. Corporate & Concierge Orders

Floral India works with corporate organizations, financial institutions, concierge services, and business partners. Corporate customers are responsible for ensuring that recipient information and delivery instructions provided are accurate.

10. Cancellations & Modifications

Because flowers and gifts are prepared specifically for each order:

• Cancellation requests may not be accepted once order preparation has begun.
• Same-day and express delivery orders generally cannot be cancelled.
• Changes to delivery address, recipient details, or products are subject to availability.

Please contact our customer support team at the earliest for any modifications.

11. Intellectual Property

All content on the Floral India website, including but not limited to logos, photographs, product images, graphics, text, videos, designs, layouts, and website content is the exclusive property of Floral India or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

12. Website Usage

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with website functionality.
• Copy or scrape website content without permission.

Violation of these terms may result in legal action.

13. Third-Party Services

Our website may contain links to third-party websites, payment gateways, or external service providers. Floral India is not responsible for the content, privacy practices, or services provided by third-party platforms.

14. Limitation of Liability

To the fullest extent permitted by law, Floral India shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from website interruptions, delivery delays beyond our control, product substitutions, technical issues, loss of profits, loss of business opportunities, or errors caused by incorrect customer information.

Our maximum liability for any claim shall not exceed the total amount paid for the specific order giving rise to the claim.

15. Force Majeure

Floral India shall not be responsible for delays or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, government restrictions, strikes, civil unrest, airline disruptions, customs delays, power failures, or internet outages.

16. Promotional Offers

Promotional offers, discount codes, festive campaigns, and gift vouchers are subject to their individual terms and may be modified or withdrawn without prior notice. Offers cannot be combined unless specifically stated.

17. Changes to These Terms

Floral India reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this website and become effective immediately upon posting.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms & Conditions shall first be resolved through good-faith discussions between the parties. If the dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India, unless otherwise required by applicable law.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

• Floral India
• Email: hello@floralindia.com
• Website: www.floralindia.com

Our customer support team will be happy to assist you.