Substitution Policy

At Floral India, we strive to deliver exactly what you see on our website. However, due to the seasonal and regional availability of flowers, plants, and other gifts, it is sometimes necessary to make substitutions of equal or greater value.

Flower Substitutions

In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.

• For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
• If the floral container shown online is not available, a similar container will be used.

Specialty Gifts

Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category. This applies to:

• Chocolates and Sweets
• Teddy Bears and Soft Toys
• Fruit Hampers
• Balloons and Decor

Cakes

Cake flavors and designs are subject to local bakery availability. If the specific flavor or design is unavailable, we will substitute it with a similar, high-quality alternative of equal or greater value to ensure your celebration is not interrupted.