shipping and delivery

This page details logistics, tracking, delivery charges, and location constraints.

Standard Delivery Charges

A standard delivery charge is levied for all orders under Rs. X.

Premium & Fixed-Time Deliveries

An additional fee is levied for fixed-time, early-morning, or same-day delivery orders. Please note: Fixed-time deliveries include a 30-minute buffer window.

Express 90-Minute Delivery

For last-minute orders, our Express Service routes your order to a verified third-party vendor. After a strict quality check, it is dispatched immediately.

  • Mandatory Requirements: Valid recipient phone number and landmark.

Our Guarantee: If an Express 90-minute delivery is delayed, the fixed delivery charge will be completely waived.

Address Verification & Recipient Availability

We urge senders to confirm the address and availability with the recipient beforehand. Changes in delivery address or the non-availability of the recipient upon arrival do not validate a refund or order rescheduling. Recipients will be notified via SMS, Email, or phone based on the contact details provided.

Location Restrictions

We guarantee deliveries to residential properties, hospitals, and designated business addresses. No guarantees of delivery can be given for unverified public places.

Order Tracking

A temporary lack of digital updates on your tracking link can occur due to technical or unforeseen logistical delays. Order tracking status will be updated as soon as possible.

Delay Due to Unforeseen Circumstances

While Floral India strives to ensure timely delivery of every order, delays may occasionally occur due to circumstances beyond our reasonable control, including severe weather conditions, heavy rainfall, floods, storms, natural disasters, traffic disruptions, government restrictions, strikes, public emergencies, or other unforeseen events.

In such situations, Floral India shall not be held liable for any delay in delivery. Orders will be delivered at the earliest possible opportunity once normal operations resume. Such delays shall not qualify for cancellation, refund, or compensation, as they arise from circumstances beyond our control.